Customer Experience Strategy

tSCG Blog Return to tSCG Blog Customer Experience Strategy In order to stay competitive in the years ahead, retailers must connect with their customers on a much deeper level than just their products. The days are gone where retailers could solely focus on...

Training makes the difference

tSCG Blog Return to tSCG Blog Trained people make the difference You have hired that new associate, onboarding is complete and now that new hire is sent to work with a “trained “team member for his first shift. That new hire comes in for his next shift and is told to...