tSCG Blog

Video Series – Rich Van Patten – Labor Part 2

Part 2 in our tSCG Video Series featuring Rich Van Patten of the Stores Consulting Group. Rich is an industry expert in Labor related topics and gives his insight into what the next normal could look like, scheduling best practices, and labor management [video...

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Video Series – Rich Van Patten – Labor

Part 1 in our tSCG Video Series featuring Rich Van Patten of the Stores Consulting Group. Rich is an industry expert in Labor related topics and gives his insight into what the next normal could look like, scheduling best practices, and labor management [video...

read more

Video Series – Tom Sinnen – Fresh Part 2

Part 2 of 2 in our tSCG Video Series featuring Tom Sinnen of the Stores Consulting Group. Tom is an industry expert in Fresh related topics and gives his insight into sustainability issues, best practices, and current trends in Fresh. [video width="1280" height="720"...

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Video Series – Tom Sinnen – Fresh

Part 1 of 2 in our tSCG Video Series featuring Tom Sinnen of the Stores Consulting Group. Tom is an industry expert in Fresh related topics and gives his insight into sustainability issues, best practices, and current trends in Fresh. [video width="1280" height="720"...

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Convenience Stores: “Gas, Smokes and Cokes” – No More

One of many great memories is my family, packing up the car, and hitting the road for vacation. Dad would try to keep us from stopping but eventually we needed gas and we got a little hungry. Of course, we stopped at the gas station and/or the convenience store off the highway. Other than gas, you didn’t expect much: a soda, some…

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Customer Experience Strategy

Customer Experience Strategy In order to stay competitive in the years ahead, retailers must connect with their customers on a much deeper level than just their products. The days are gone where retailers could solely focus on merchandise.  Today, customers crave a...

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Servant Leadership – Evolving to an Effective Management Style

The year was 1972 and I opened my first “Principles of Management” textbook as a Freshman at Drexel University. Having worked many summer jobs, I had been exposed to working for managers of warehouses, retail stores, painting companies and pet stores. So, I had experienced firsthand the styles of many lower level managers and now it was time to educate myself on the practice of managing people.

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Training makes the difference

Trained people make the difference

You have hired that new associate, onboarding is complete and now that new hire is sent to work with a “trained “team member for his first shift. That new hire comes in for his next shift and is told to stock a cart of product and told “you’ll get the hang of it”. We then wonder why that new clerk leaves in t

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Omnichannel Merchandising

In today’s retail environment, BOPIS—buy online and pick up in-store—has become mainstream. In fact, personalization and BOPIS are among key shopper expectations and drivers of customer satisfaction.

Increasing digitization is opening up newer avenues for personalization. Each one of

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