tSCG Blog

Convenience Stores: “Gas, Smokes and Cokes” – No More

One of many great memories is my family, packing up the car, and hitting the road for vacation. Dad would try to keep us from stopping but eventually we needed gas and we got a little hungry. Of course, we stopped at the gas station and/or the convenience store off the highway. Other than gas, you didn’t expect much: a soda, some…

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Customer Experience Strategy

tSCG Blog Return to tSCG Blog Customer Experience Strategy In order to stay competitive in the years ahead, retailers must connect with their customers on a much deeper level than just their products. The days are gone where retailers could solely focus on...

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Servant Leadership – Evolving to an Effective Management Style

The year was 1972 and I opened my first “Principles of Management” textbook as a Freshman at Drexel University. Having worked many summer jobs, I had been exposed to working for managers of warehouses, retail stores, painting companies and pet stores. So, I had experienced firsthand the styles of many lower level managers and now it was time to educate myself on the practice of managing people.

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Training makes the difference

Trained people make the difference

You have hired that new associate, onboarding is complete and now that new hire is sent to work with a “trained “team member for his first shift. That new hire comes in for his next shift and is told to stock a cart of product and told “you’ll get the hang of it”. We then wonder why that new clerk leaves in t

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Omnichannel Merchandising

In today’s retail environment, BOPIS—buy online and pick up in-store—has become mainstream. In fact, personalization and BOPIS are among key shopper expectations and drivers of customer satisfaction.

Increasing digitization is opening up newer avenues for personalization. Each one of

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Never a better time for providing Customer Service

The retail landscape continues to change. Brick and mortar operations are struggling to achieve sales goals as online retailers continue to develop optimal logistics for getting product from their warehouse to the consumer’s homes.

The year 2018 has not been good for many retailers. Companies like Toys R Us, Claire’s, Bon Ton, Kiko’s USA, The Walking Company and A’GACI have declared bankruptcy. Sam’s Club, Best Buy, Foot Locker, Ann Taylor, Gap and Macy’s are all closing a considerable number of stores.

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There is Always a Better Way

We often get lulled into thinking we are doing everything to the best of our abilities or in the most efficient manner possible. The truth is – “There is always a better way” to do everything. This should be part of our quest – to continue to improve and seek out that elusive “Better way.”

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The Digital Age of Retail

The Digital Age of Retail is upon us, and the evolution of digital channels has revolutionized the way people shop today. Customers are shopping across all channels and are expecting a seamless experience; most retailers are responding accordingly and prioritizing digitization and increasing their digital investments.

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