One of many great memories is my family, packing up the car, and hitting the road for vacation. Dad would try to keep us from stopping but eventually we needed gas and we got a little hungry. Of course, we stopped at the gas station and/or the convenience store off the highway. Other than gas, you didn’t expect much: a soda, some…read more
tSCG Blog Return to tSCG Blog Customer Experience Strategy In order to stay competitive in the years ahead, retailers must connect with their customers on a much deeper level than just their products. The days are gone where retailers could solely focus on...read more
The year was 1972 and I opened my first “Principles of Management” textbook as a Freshman at Drexel University. Having worked many summer jobs, I had been exposed to working for managers of warehouses, retail stores, painting companies and pet stores. So, I had experienced firsthand the styles of many lower level managers and now it was time to educate myself on the practice of managing people.read more
Trained people make the difference
You have hired that new associate, onboarding is complete and now that new hire is sent to work with a “trained “team member for his first shift. That new hire comes in for his next shift and is told to stock a cart of product and told “you’ll get the hang of it”. We then wonder why that new clerk leaves in tread more
In today’s retail environment, BOPIS—buy online and pick up in-store—has become mainstream. In fact, personalization and BOPIS are among key shopper expectations and drivers of customer satisfaction.
Increasing digitization is opening up newer avenues for personalization. Each one ofread more
The retail landscape continues to change. Brick and mortar operations are struggling to achieve sales goals as online retailers continue to develop optimal logistics for getting product from their warehouse to the consumer’s homes.
The year 2018 has not been good for many retailers. Companies like Toys R Us, Claire’s, Bon Ton, Kiko’s USA, The Walking Company and A’GACI have declared bankruptcy. Sam’s Club, Best Buy, Foot Locker, Ann Taylor, Gap and Macy’s are all closing a considerable number of stores.read more
Consumer trends are always changing and it should come as no surprise that Millennials and Generation Z are having a significant impact on the local neighborhood grocery store. The younger generation, alongread more
We often get lulled into thinking we are doing everything to the best of our abilities or in the most efficient manner possible. The truth is – “There is always a better way” to do everything. This should be part of our quest – to continue to improve and seek out that elusive “Better way.”read more
tSCG Blog Return to tSCG Blog How do you get . . . “All That! and a bag of chips?” with DSD? Let’s look at Direct Store Delivery (DSD) – traditionally, merchants have used DSD vendors to provide for high volume or specialty products that the merchant cannot...read more
The Digital Age of Retail is upon us, and the evolution of digital channels has revolutionized the way people shop today. Customers are shopping across all channels and are expecting a seamless experience; most retailers are responding accordingly and prioritizing digitization and increasing their digital investments.read more