tSCG has developed best practices throughout the store from inbound to outbound. In-store improvement opportunities include store receiving, sorting, stocking, conditioning/recovery, department coverage, cash office and the point of sale design and process.
Process improvement initiatives can reduce labor hours by 3-8% tSCG can also work with your organization on how to best reallocate these hours to help increase the top line.
tSCG will leverage our experience with hundreds of clients across the country to help analyze and identify process improvement opportunities throughout your organization. We have experience breaking down processes to identify non-value added steps, design flaws and layout opportunities and implementing the “new right way.” This analytical approach can be applied across the company in customer facing, back office and corporate functions.
RECEIVING and PROCESSING
From the time merchandise arrives at the back door, tSCG can help identify process improvements to streamline activities and expedite the time from door to floor. tSCG can help coordinate, quantify and implement initiatives at store level and within the distribution network to drive the most value to the organization. This includes evaluating – the delivery method (pallet vs. floor load) and what steps are required to get the merchandise floor ready.
STOCKING and BACKSTOCK
tSCG will help your organization effectively get merchandise to the sales floor. This includes the initial delivery as well as managing the backstock and/or overstock by creating a well-managed backroom and the processes to move product.
CONDITIONING and RECOVERY
We will help determine and define the appropriate store conditions throughout the day and how to achieve the conditions that meet the company standards. This includes how merchandise looks on the sales floor and how often the department is recovered to achieve the desired standard. tSCG can provide an analytical approach to make decisions and define processes.
Being able to see your store through the eyes of your customer is invaluable information. We provide fact-based recommendations by analyzing your customers’ journey and shopping experience.
Stores are often times spending excessive time handling cash on the sales floor and back office, virtually spending dollars to save pennies. tSCG will help right size control points throughout the operation to ensure the investment in time is netting an appropriate return. This includes the operation and processes at the front end throughout the back office and the integration with corporate governance.
POINT OF SALE
Many times the last touch point with your customer is the check-out process; whether this is happening on the sales floor or at the front end, it is important for this to be a positive experience. tSCG will help design the point of sale and processes that work for your operation. This includes the physical design of the lane or pod, steps within the transaction and managing the queue. We can also provide a detailed analysis to determine if a self-checkout or mobile solution is right for your organization.
Using a blended team of consultants and client resources we work with our client organizations to train and build the required expertise to both achieve and sustain results. Leveraging our team’s prior experience with all channels of retail, we will bring fresh ideas to the table on how to run the business rather than suggest different ways of doing the same thing or reworking internal analyses.
With a broad exposure to technology solutions, we recommend and implement only the tools that work. We are not vested with any particular solutions or vendor packages.