tSCG Blog
Never a better time for providing Customer Service
The retail landscape continues to change. Brick and mortar operations are struggling to achieve sales goals as online retailers continue to develop optimal logistics for getting product from their warehouse to the consumer’s homes.
The year 2018 has not been good for many retailers. Companies like Toys R Us, Claire’s, Bon Ton, Kiko’s USA, The Walking Company and A’GACI have declared bankruptcy. Sam’s Club, Best Buy, Foot Locker, Ann Taylor, Gap and Macy’s are all closing a considerable number of stores.
Blurring the Line Between Grocery’s Prepared Foods and Restaurant’s Fast Casual Meals
Consumer trends are always changing and it should come as no surprise that Millennials and Generation Z are having a significant impact on the local neighborhood grocery store. The younger generation, along
There is Always a Better Way
We often get lulled into thinking we are doing everything to the best of our abilities or in the most efficient manner possible. The truth is – “There is always a better way” to do everything. This should be part of our quest – to continue to improve and seek out that elusive “Better way.”
How do you get “All that and a bag of chips” with DSD?
How do you get . . . “All That! and a bag of chips?” with DSD? Let’s look at Direct Store Delivery (DSD) - traditionally, merchants have used DSD vendors to provide for high volume or specialty products that the merchant cannot themselves produce or obtain for...
The Digital Age of Retail
The Digital Age of Retail is upon us, and the evolution of digital channels has revolutionized the way people shop today. Customers are shopping across all channels and are expecting a seamless experience; most retailers are responding accordingly and prioritizing digitization and increasing their digital investments.
Sustainability
Everything you needed to know about sustainability of retail processes, programs or initiatives you learned as a freshman retailer in “Retail 101”. Then a few years working in the industry
Big Data, Big Deal
Everywhere we go, it’s there. Big data. In some form or another. And in every business sector it’s there. Let’s add machine learning, artificial intelligence, Internet of things, omnichannel,
Where are my improvements in Category Management?
Retailers continue to struggle to get some real, tangible benefits from their Category Management teams. Although you’ve been getting by all along with your CM team, you just aren’t seeing continuing benefits for this very expensive team. Agreeing on a list of important improvements
What do Grocers do Next?
You can’t turn around these days without seeing some dire write up in the trades about how grocery is under attack. More disconcerting is how frequently the predictions of doom and gloom
Labor Standards – what is the correct level of detail?
In retail the highest controllable expense is the labor spent to ensure the store shelves are stocked and customers are serviced. Labor management is critical to controlling that expense ensuring we have the right people at the right place