tSCG Blog

Never a better time for providing Customer Service

The retail landscape continues to change. Brick and mortar operations are struggling to achieve sales goals as online retailers continue to develop optimal logistics for getting product from their warehouse to the consumer’s homes.

The year 2018 has not been good for many retailers. Companies like Toys R Us, Claire’s, Bon Ton, Kiko’s USA, The Walking Company and A’GACI have declared bankruptcy. Sam’s Club, Best Buy, Foot Locker, Ann Taylor, Gap and Macy’s are all closing a considerable number of stores.

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There is Always a Better Way

We often get lulled into thinking we are doing everything to the best of our abilities or in the most efficient manner possible. The truth is – “There is always a better way” to do everything. This should be part of our quest – to continue to improve and seek out that elusive “Better way.”

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The Digital Age of Retail

The Digital Age of Retail is upon us, and the evolution of digital channels has revolutionized the way people shop today. Customers are shopping across all channels and are expecting a seamless experience; most retailers are responding accordingly and prioritizing digitization and increasing their digital investments.

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Everything you needed to know about sustainability of retail processes, programs or initiatives you learned as a freshman retailer in “Retail 101”. Then a few years working in the industry

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Big Data, Big Deal

Everywhere we go, it’s there. Big data. In some form or another. And in every business sector it’s there. Let’s add machine learning, artificial intelligence, Internet of things, omnichannel,

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