by Rochelle Romeo | May 31, 2019 | Industry Perspective
Convenience Stores: “Gas, Smokes and Cokes” – No More One of many great memories is my family, packing up the car, and hitting the road for vacation. Dad would try to keep us from stopping but eventually we needed gas and we got a little hungry. Of course, we stopped...
by Rochelle Romeo | Apr 16, 2019 | Customer Service
Customer Experience Strategy In order to stay competitive in the years ahead, retailers must connect with their customers on a much deeper level than just their products. The days are gone where retailers could solely focus on merchandise. Today, customers crave a...
by Rochelle Romeo | Mar 6, 2019 | Store Manager Effectiveness
Servant Leadership – Evolving to an Effective Management Style The year was 1972 and I opened my first “Principles of Management” textbook as a Freshman at Drexel University. Having worked many summer jobs, I had been exposed to working for managers of warehouses,...
by Rochelle Romeo | Feb 10, 2019 | Store Manager Effectiveness
Trained people make the difference You have hired that new associate, onboarding is complete and now that new hire is sent to work with a “trained “team member for his first shift. That new hire comes in for his next shift and is told to stock a cart of product and...
by Rochelle Romeo | Jan 7, 2019 | Category Management, Industry Perspective
Omnichannel Merchandising In today’s retail environment, BOPIS—buy online and pick up in-store—has become mainstream. In fact, personalization and BOPIS are among key shopper expectations and drivers of customer satisfaction. Increasing digitization is opening...
